How to File a Dispute

f you cannot reach a resolution within 72 hours, you can escalate by submitting a report on the order. Include:

• The order ID

• A clear description of the issue

• Photos, if relevant, such as the item as received or the packaging

• Any messages exchanged with the other party

• Tracking details, if applicable

[Screenshot: report/dispute submission form]

Disputes must be raised within 30 days of the order's completion date. Once submitted, our team reviews the listing description, photos, message history, and any other evidence on a case by case basis.